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Step-by-step KYC Guide

Passing account verification (KYC) has never been this easy! 

How to verify my account?

Step 1. Go to this page:

Step 2. Click on “Upgrade to next level

Note: If you haven’t turned on 2FA, the system will ask you to do that. The instruction is here

Step 3. After opening this page ( you will see this notification.  Give their consent to data processing and click on “Next

KYC consists of 2 sections: uploading an identity document and making a selfie 

Step 4. During this step, you should do the following and click on “Next”:

  • Select the country that issued his/ her document 
  • Select the document type 
  • Upload the document 

** Please, note that you can also take a selfie on your phone. For that, click on “Continue on your phone”

  • Once you click on this button, a QR code will appear that you will need to scan with your phone.

  • After that, you will be redirected to a website. Click on “I’m ready” and follow the instructions on the screen

In the meantime, on your computer, you will see this:

>> If you want to continue verification on your computer, click on “Continue on this device”

Step 5. After all the above steps are done, check if all the data has been entered correctly. If so, click on "Next"


Step 6. Wait until the documents are checked and verified. It usually takes up to 10-20 minutes

How to check the result? 

If there’s an issue with the documents you uploaded you may see an error message like this:

If everything is done correctly, you will see your new status here and here


If something is bothering you during the process, do not hesitate to contact our support team using live chat on our website or via email at

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